Help & FAQs

Find answers about choosing parts, placing an order, shipping and returns. For help with a specific product or order, email [email protected].

How do I find a replacement part?

Search by the full part number, equipment model or product name. Compare the listing with your equipment label, the manufacturer’s parts diagram and the existing part’s dimensions and connections. Our part-finding guide explains what to check.

Does a similar-looking part fit?

Appearance alone does not establish compatibility. Verify the exact model, part number, dimensions, mounting points and electrical ratings where applicable. If a detail is missing from a listing, contact us before buying. Use a qualified professional for installation or diagnosis where required.

How do I place an order?

Choose the item and quantity, add it to your cart, and proceed to checkout. Enter your complete delivery address to review the available shipping options and order total. Use a payment method shown at checkout. If checkout does not provide a suitable option or you have difficulty completing an order, contact us before making any payment.

Do you offer free shipping?

Eligible orders with a merchandise subtotal of $30 or more after discounts qualify for free standard shipping where available for the products and destination. Checkout shows the available methods and charges. See Shipping & returns.

When will my order ship?

In-stock orders placed before 8 PM Eastern Time on business days usually ship the same day after payment, inventory and address checks. Orders placed after the cutoff, on weekends or on holidays are usually processed on the next business day. Special handling or additional checks may take longer. Dispatch time is separate from delivery time.

Can I change an order or delivery address?

Email us promptly with your order number and the requested change. We will check the order’s processing status. A change or cancellation may no longer be possible once the order is being packed or has shipped.

Can I return an item without giving a reason?

Yes. Request a return within 30 calendar days after delivery. Eligible items must be unused, uninstalled, unmodified and complete, with the original packaging and supplied accessories. Email us for approval and the correct return instructions before sending anything back. Approved returns have no restocking fee. Read the 30-Day No-Reason Returns policy for full conditions.

What if an item arrives damaged, incorrect or incomplete?

Contact us promptly with your order number and photographs of the item and packaging. Keep the item, labels and packaging while we review the issue and provide appropriate instructions.

How are refunds issued?

Returned items are inspected after arrival. Approved refunds go to the original payment method; the time for the refund to appear depends on the payment provider.

Where can I browse additional product references?

Visit the pool & spa product reference library for additional parts, water treatments and accessories. Confirm the exact specifications before choosing an item.

More product references

Browse the pool & spa product reference library for additional parts, water treatments and accessories.