Privacy Policy
Last updated: October 10, 2026
This Privacy Policy explains how PoolSupplyMart handles information in connection with poolsupplymart.com, customer inquiries and orders. For privacy questions or requests, contact [email protected].
Information you provide
When you contact us, create an account or place an order, the information involved may include your name, email address, telephone number, billing and delivery addresses, account details, products ordered and correspondence. A return or delivery inquiry may also include photographs and other information you choose to send.
Provide only the information needed for your request. Do not send passwords, full payment card numbers or sensitive identity documents by email.
Information associated with website use
Website operation can involve technical information such as IP addresses, browser and device information, requested pages, timestamps and error or security logs. Cookies or similar storage may be used to keep a shopping cart, maintain a signed-in session and remember relevant preferences.
How information is used
- To operate the website, shopping cart and customer accounts.
- To process and fulfill orders, arrange delivery and handle returns or refunds.
- To respond to inquiries and provide order-related communications.
- To investigate errors, protect the service and address suspected fraud or misuse.
- To maintain records and meet applicable legal obligations.
Service providers and other disclosures
Information may be shared as needed with providers involved in hosting, payment processing, shipping and customer support. A payment provider or carrier may handle information under its own privacy policy. Payment methods available for an order are shown at checkout.
Information may also be disclosed where required by law, in response to a valid legal request, or where reasonably necessary to protect legal rights and the security of the service. External websites linked from this site have their own information-handling practices.
Cookies and your choices
You can manage or delete cookies through your browser settings. Blocking cookies may prevent the cart, checkout or account features from working correctly. Where additional cookie preference controls are offered on the site, use them to manage the choices available to you.
Retention and security
Information is retained as needed for the purposes described above, including order administration, customer support, dispute handling and legal recordkeeping. The appropriate retention period depends on the information and applicable requirements.
No method of transmission or storage can be guaranteed completely secure. Keep account credentials private and contact us if you suspect unauthorized account activity.
Privacy requests
Depending on your location and applicable law, you may have rights to access, correct or delete personal information, or to request other available privacy choices. Email your request to [email protected]. We may need to verify your identity before acting, and some information may need to be retained for legal obligations or unresolved orders and disputes.
Children
This store is intended for adults purchasing pool products. If you believe a child has provided personal information without appropriate authorization, contact us so we can review the request.
Updates and contact
Changes to this policy will be published on this page with an updated date. Contact [email protected] with questions about this policy or the handling of your information.